California residents: Before proceeding, please review our privacy policy and notice of collection and use of personal information of employees, applicants, candidates and contractors.

Customer Care Specialist (Remote CT)

Anytown, Illinois, United States


Apply

Type: Full-Time

Experience: 1 - null

Education: High School/GED

Category: Customer Service

Reference ID: CUSTO10776

Date Posted: 06/04/2020

Shortcut: http://careers.crittercontrol.com/fvDZsp


Join the Customer Care Center of an Industry Leading Wildlife Management Company!

Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.

Position Summary:

The objective of a Customer Care Specialist is to provide excellent customer service and to provide resolution to our callers’ needs in a single call (One Call Resolution) in a professional manner.

This is a full-time and a remote/work from home role. 

Duties and Responsibilities:

  • Provide excellent customer service in a professional manner
  • Answer the phone promptly (Hold time less than 1 minute.)
  • Process cancellations and payments
  • Enter data into CRM
  • Create contact logs/documentation
  • Request service credits & refunds
  • Schedule leads and service requests
  • Projects as assigned by management

Qualifications:

  • One year experience in a call center or customer service environment
  • A Teamwork Mentality
  • Knowledge of customer service principles and practices
  • Data entry and verbal skills; type 45 wpm or more
  • Detail Oriented
  • Problem Analysis and Resourcefulness
  • Proficiency in relevant computer applications

A Successful Candidate Will Exhibit:

  • Excellent verbal and written communication skills
  • Exceptional customer service, organizational and analytical skills;
  • Proficiency in Microsoft Office

We Offer:

  • Competitive compensation package
  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards

Candidates must be physically capable of safely performing the following job duties:

  • Perform duties while seated for long periods of time

Further Requirements:

  • High School Diploma required
  • We require the ability to pass a drug screen

Why choose us?

As the industry leader, we value people, progress and professionalism. As a subsidiary of  Rollins, Inc., (NYSE: ROL), we are financially stable and exhibiting continued growth. We are proud to announce Rollins, Inc., has been named a Top Workplace by the Atlanta Journal-Constitution.

Learn more about Trutech Wildlife Service and Critter Control Operations.

Additional Context:

Wildlife, Wildlife Removal, Wildlife Biologist, Wildlife Technician, Science, Customer Service, Construction, Repairs, Exclusion Services, Field Service, Field Technician, Estimation, Sales, Marketing, Rollins, Trutech Wildlife Service, Trutech Wildlife Removal, Critter Control, Pest Control, Animal Removal, Veterans, Veteran Jobs

  • Customer Care Specialist (Remote PCT/MDT)

    Arizona, United States
    California, United States

    Join the Customer Care Center of an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, prov...

    Date Posted: 04/14/2020 Recommended

  • Customer Care Specialist

    Pompano Beach, Florida, United States

    Join the Call Center of an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing lea...

    Date Posted: 04/17/2020 Recommended

  • Customer Care Specialist (Remote)

    Colorado Springs, Colorado, United States
    Denver, Colorado, United States

    Join the Customer Care Center of an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, prov...

    Date Posted: 06/02/2020 Recommended

  • Customer Care Center Team Lead

    Marietta, Georgia, United States

    Lead Role within the Customer Care Center of an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial prop...

    Date Posted: 03/16/2020 Recommended

  • Accounts Receivable Processor

    Marietta, Georgia, United States

    Accounting Role with an Industry Leading Wildlife Management Company! Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leadin...

    Date Posted: 06/02/2020 Recommended

  • Wildlife Specialist

    Burlingame, California, United States

    Do you have an appreciation for wildlife, working outdoors, trapping, hunting, or fishing? Does the thought of working hands-on wherever wildlife may become a nuisance interest you? Does having control over your earnings and schedule sound appealing? I...

    Date Posted: 04/13/2020 Recommended

  • Wildlife Service Technician

    Baton Rouge, Louisiana, United States

    Do you have an appreciation for wildlife, working outdoors, trapping, hunting, or fishing? Does the thought of working hands-on wherever wildlife may become a nuisance interest you? If you answered yes to any of these questions, becoming a Wildlife Ser...

    Date Posted: 03/23/2020 Recommended

  • Wildlife Service Technician

    Lafayette, Louisiana, United States

    Do you have an appreciation for wildlife, working outdoors, trapping, hunting, or fishing? Does the thought of working hands-on wherever wildlife may become a nuisance interest you? If you answered yes to any of these questions, becoming a Wildlife Ser...

    Date Posted: 03/23/2020 Recommended

  • Wildlife Service Technician

    Baton Rouge, Louisiana, United States

    Do you have an appreciation for wildlife, working outdoors, trapping, hunting, or fishing? Does the thought of working hands-on wherever wildlife may become a nuisance interest you? If you answered yes to any of these questions, becoming a Wildlife Ser...

    Date Posted: 06/17/2020 Recommended

  • Wildlife Service Technician

    Memphis, Tennessee, United States

    Do you have an appreciation for wildlife, working outdoors, trapping, hunting, or fishing? Does the thought of working hands-on wherever wildlife may become a nuisance interest you? If you answered yes to any of these questions, becoming a Wildlife Ser...

    Date Posted: 06/19/2020 Recommended

  • Wildlife Service Technician

    Rochester, Michigan, United States

    Do you have an appreciation for wildlife, working outdoors, trapping, hunting, or fishing? Does the thought of working hands-on wherever wildlife may become a nuisance interest you? If you answered yes to any of these questions, becoming a Wildlife Ser...

    Date Posted: 06/01/2020 Recommended

  • Wildlife Service Technician

    Tucson, Arizona, United States

    Do you have an appreciation for wildlife, working outdoors, trapping, hunting, or fishing? Does the thought of working hands-on wherever wildlife may become a nuisance interest you? If you answered yes to any of these questions, becoming a Wildlife Ser...

    Date Posted: 05/27/2020 Recommended

  • Wildlife Service Technician

    Las Vegas, Nevada, United States

    Do you have an appreciation for wildlife, working outdoors, trapping, hunting, or fishing? Does the thought of working hands-on wherever wildlife may become a nuisance interest you? If you answered yes to any of these questions, becoming a Wildlife Ser...

    Date Posted: 05/27/2020 Recommended

  • Wildlife Service Technician

    Las Vegas, Nevada, United States

    Do you have an appreciation for wildlife, working outdoors, trapping, hunting, or fishing? Does the thought of working hands-on wherever wildlife may become a nuisance interest you? If you answered yes to any of these questions, becoming a Wildlife Ser...

    Date Posted: 04/09/2020 Recommended

  • Wildlife Service Technician

    Sterling Heights, Michigan, United States

    Do you have an appreciation for wildlife, working outdoors, trapping, hunting, or fishing? Does the thought of working hands-on wherever wildlife may become a nuisance interest you? If you answered yes to any of these questions, becoming a Wildlife Ser...

    Date Posted: 02/25/2020 Recommended